In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 2026 - 11:00 UTC
Scheduled - Prior to the upcoming Bitcoin Cash Upgrade, Paxos will pause on-chain Bitcoin Cash network transfers at approximately 11:00 UTC on May 15, 2026. BCH “CashVM” upgrade is targeted for May 15, 2026 at ~12:00:00 UTC (MTP-based activation against unix timestamp 1778846400). Consequently, all deposits and withdrawals on the BCH network will be delayed.
Once the fork has completed and we confirm the stability of the new network, we will notify you to resume your transfer activities. You can expect services to be restored approximately 2-4 hours after the upgrade.
We do not anticipate any disruption to trading during this period. You will continue to be able to trade all Paxos-supported crypto assets on the Paxos platform.
We will send out reminders via status.paxos.com 60 minutes before we pause on-chain BCH network transfers.
Resolved -
This incident has been resolved.
May 14, 21:14 UTC
Investigating -
We are currently experiencing an outage affecting the Quote Execution endpoints. As a result, customers may see increased latency for List Quotes, Quote Executions and List Historical Prices endpoints Our Engineering team is actively investigating and working to resolve the issue. We will share another update as soon as we have more information.
May 14, 21:08 UTC
Resolved -
This incident has been resolved.
May 14, 09:19 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 14, 09:15 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 14, 09:12 UTC
Investigating -
At this time, we are experiencing a delay processing crypto deposits on the Ethereum Network. Crypto Deposits can continue to be submitted, but may experience delays in processing.
May 14, 08:36 UTC
Resolved -
This incident has been resolved.
May 12, 22:45 UTC
Investigating -
We are currently experiencing delays in identity approvals. As a result, identity reviews may take longer than usual to complete. Engineering is actively working on a resolution.
May 12, 19:39 UTC
Resolved -
On May 12, 2026, between 8:30 PM and 9:22 PM UTC, a subset of BTC/USD prices in the in the Smart Order Routing feed became stale due to a change deployed earlier that day. The change introduced a condition where stale prices were published to the feed, resulting in intermittent inaccurate bid and ask prices during this window. Trade execution was not affected — all trades during this period executed as expected based on accurate prices. Our engineering team identified and mitigated the issue at 9:22 PM UTC, and we have taken corrective steps to prevent recurrence.
May 12, 20:30 UTC
Resolved -
Between 11:45 PM and 12:40 AM UTC, we experienced an outage on the Transfers endpoints. As such, Crypto Deposits / Crypto Withdrawals were impacted and customers may have experienced delays in processing.
The issue has been resolved, and services are operating normally.
May 6, 23:45 UTC
Resolved -
This incident has been resolved.
May 6, 08:39 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 6, 08:38 UTC
Investigating -
We are currently experiencing issues with the Paxos Dashboard in Sandbox, and email OTP logins are temporarily unavailable. Our Engineering team is actively investigating and working to resolve the root cause. We will provide another status update within the next 30 minutes, or sooner if additional information becomes available.
May 6, 08:23 UTC
Resolved -
This incident has been resolved.
May 1, 19:45 UTC
Investigating -
We are currently experiencing an outage affecting Transfers endpoints. As a result, Crypto Deposits processing may be delayed. We are actively investigating the issue.
May 1, 18:29 UTC