Paxos - Smart Order Routing Pricing feed Incident Resolved

Incident Report for Paxos

Resolved

On May 12, 2026, between 8:30 PM and 9:22 PM UTC, a subset of BTC/USD prices in the in the Smart Order Routing feed became stale due to a change deployed earlier that day. The change introduced a condition where stale prices were published to the feed, resulting in intermittent inaccurate bid and ask prices during this window. Trade execution was not affected — all trades during this period executed as expected based on accurate prices. Our engineering team identified and mitigated the issue at 9:22 PM UTC, and we have taken corrective steps to prevent recurrence.

Posted May 12, 2026 - 20:30 UTC